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FAQ > SmartMail Email System >
Q: I cannot send emails to another user under my domain name.
  • After upgrading to SmartMail, you will find that you can no longer send emails from a "@yourdomain.com" email address to another email address within the same domain using your POP email client.

    The SmartMail system has increased security features to help combat spam and it considers any email sent within the same domain from a POP email client that is not using a "mail.yourdomain.com" SMTP setting as "spoofed" email. These "spoofed" emails will be rejected and will not be delivered.

    To ensure that emails sent within the same domain from a POP email client are delivered, please adjust your POP email client settings as follows:

    1. Change your outgoing SMTP server setting to: mail.yourdomain.com
    2. Change your outgoing SMTP port number to 587
    3. Set "my server requires authentication"

    To set server authentication:

    • Outlook Express:
      Tool -> Account... -> 'mail' tab -> Select mail account -> properties -> 'Server' tab -> check 'My server requires authentication' -> Click 'OK'

    • Outlook:
      Tools -> Email Accounts... -> View or Change existing e-mail accounts -> select your account -> Change... -> More Settings... -> Outgoing Server tab -> check My outgoing server (SMTP) requires authentication -> Use same setting as my incoming mail server

    • Netscape:
      Edit -> Preferences... -> Mail Server -> 'Outgoing Mail Server' Section ensure 'Outgoing Mail Server user name' is filled out. -> Click 'OK'
      Edit -> Mail & Newsgroups Account Setting -> Outgoing Server (SMTP) -> enable 'Use name and password' -> enter username 'userid%yourdomain.com' - Click 'OK'

    • Eudora:
      Tools -> Options -> Getting Started -> under 'SMTP Server(Outgoing)' check 'Allow Authentication' -> click 'OK'

    • Entourage:
      Tools -> Accounts -> Select your email account -> Edit -> Click here for advanced sending options button -> Check the box next to SMTP server requires authentication -> Use same settings as incoming mail server.

    • Thunderbird:
      1. Go to Tools -> Account Settings -> Outgoing Server (SMTP)
      2. Select the Outgoing SMTP server you wish to configure and click "Edit".
      3. Port: change the port from 25 to 587.
      4. Next, under "Security And Authentication" select "User Name And Password"
      ?- User Name: username@yourdomainname.com
      ?- Password: Your Password ?- Use Secure Connection: No
      5. Under the "Server Settings" attribute for the mail account you wish to use in Thunderbird...
      ?- Under "Security Settings", ensure that "Use Secure Connection" is set to "Never" and "Use Secure Authentication" is unchecked.
      6. Under the name of the email account (next to the plus or minus sign that will collapse or expand the mail account settings for that email account). Click on the dropdown menu for Outgoing Server (SMTP) and select the outgoing mail server that we just configured.

    • OS X "Mail":
      Under Mail -> Preferences:
      ?- Incoming mail server: mail.yourdomain.com
      Under Mail -> Preferences -> Server Settings
      ?- Outgoing mail server (SMTP): mail.yourdomain.com
      ?- Outgoing port number: 587
      ?- Authentication: Password
      ?- User Name: username@yourdomain.com
      ?- Password: Your Password For username@yourdomain.com

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